Friday, November 25, 2011

Flavour of the Day with Noora

Customer Service...Not!

Is it just me, or is the concept of “customer service” still not comprehended in most places here?

I was at the bank withdrawing money and was in a major rush. While I was at the counter waiting for the teller to give me a receipt, her colleague called her to the corner. In my head, I was thinking, “I’m sure she left me waiting to talk about something urgent.” Then, they both started giggling.

They then called their other colleague into the conversation which I managed to hear this time. “Yes, breakfast has arrived but we forgot your juice upstairs,” he said.

Mind you, all this is taking place while the teller was holding the receipt in her hand, all she needed to do was hand it over to me!

My family has been accusing me of being short tempered lately so I tried to keep my cool and stay pleasant. It took a delay of about 5 minutes until she came back and gave me the receipt.

On the hand, today I had to go buy a house-warming present for my uncle. After I chose the present (a glass plate) and asked for it gift-wrapped, the salesman told me that the box for that specific plate was not available. He suggested giving me a different but similar box.

Get this, he got me a box for a completely different plate made of a number of layers with metal handles. After spending a few minutes explaining why what he did will not work, we finally agreed to find a box for something more similar.

On the cash register, I noticed that the price was different; he had charged me for something else. Believe it or not, the salesperson tried to convince me that I told him to get me not only a new box but an entirely new plate because “I liked the new plate more”. Unbelievable

1 comment:

Anonymous said...

3adi.... i think we are not so patient or dalalee3... of course i'm kidding... i really really hate shopping in accesorize once i was shadowed by the sales person, i circled the shop then as i went out i said " do you know that you took every step i did, and that was very very uncomfortable?" she just giggled.
the worst experience i had was when i took a broken dish that was a present back to the shop and was told " madam , maybe you broke it! " what nerve!
i don't think we will ever have great costumer service..